FAQs
1. Are your desserts halal?
Our desserts are not certified Halal. But we use all Halal ingredients on all our desserts.
2. How do you deliver the desserts?
We use our own transportation or third-party delivery services such as Grab/Lalamove etc.
3. Can I pick the desserts up from you directly?
Yes, you can choose to collect from us. Please contact our customer service at [email protected] or Whatsapp at +6011-35030965. We will make the arrangement for you.
4. Do you provide same-day delivery?
Unfortunately, we don’t. Please pre-order the desserts at least 2-3 days in advance, we bake all our desserts freshly upon orders.
5. Why is your delivery time stated ‘preferred time and not guaranteed’?
We provide preferred time slot delivery based on the availability of delivery slots as we will deliver based on one area at a time. We will try our best to deliver based on the preferred time slot but there's no guarantee.
[ Do note that our delivery time might be earlier or later than the slot chosen ]
6. Can I change the delivery address / date after my order has been placed?
Yes, you can. Provided that you are able to inform us at least 24 hours before the delivery time.
If you fail to inform us at least 24 hours in advance, an extra charge may apply for the new delivery arrangement.
7. What if the receiver is not contactable?
Extra charges for delivery may apply if the delivery is not completed due to receiver details or if the receiver is not contactable.
8. I live in a high-rise building, can you deliver it to my unit?
The driver/rider will only deliver to the lobby/drop-off point ONLY.
The same will apply to places such as inside malls/hotels etc.
9. How long must I pre-order in advance?
Minimum 2 days in advance. (Cut off time: 6 pm daily)
10. How long can I keep the desserts for?
All our products have no added preservatives.
Cake Box / Whole Cake: please keep it refrigerated and consume within 3 days.
Cookies: one-month shelf life.
11. Do you deliver to areas outside of Klang Valley?
Yes, but only cookies we provide delivery within Peninsular/West Malaysia. If your postcode is not covered in our online store, please contact our customer service at [email protected] or Whatsapp at +6011-35030965. We will make the arrangement for you.
12. Can I write a message for my friends or family?
Yes, we do provide a message writing service, please include your message at the checkout page. We will prepare the message card for your order.
[ Please be nice to all the drivers/riders, a simple‘Thank You’ will make their day. ]
