• Once orders are received, it's not possible to be Refunded, Change, Exchange, or Cancel for the orders/product/dessert.

• Once Payment is Processed and Completed Online, it's not possible to be Refunded, Change, Exchanged, or Cancel. 

• Understandable, if there would be a rise of Unforeseen Circumstances which are beyond our control. In which a refund can be granted, it would be in a form of The Joie Baker store Credit and would be evaluated on a Case-by-Case basis. 

• Due to the nature of our products and for hygiene purposes, all of our desserts are not returnable.

• A refund would be granted for the product that is damaged, incorrect or incomplete only.

• In the event there is incorrect and/or damaged items, we will replace the item for you at our own expense. ( Provided it was notified to us as soon as possible which mean immediately upon receiving the order )

• Details and proof might be requested upon inquiry. 

• A refund for damaged products will not be granted if the item has not been consumed within the recommended period stated.

• In the event of an incomplete order, a refund would be granted in the form of The Joie Baker store credit.

• No refund if there is a change of mind situation.

• Extra charges for delivery of items may apply if delivery of items is not completed due to receiver details or if the receiver is not contactable.

  
  

'The Joie Baker', reserves the right to reject any refund or exchange that is deemed unfit or unreasonable.